The player from Czech Republic claims unauthorized transactions occurred on his Tipsport Casino account, resulting in the loss of over 22,000 CZK. Despite reporting the incident and providing evidence to customer support, the player's issue remains unresolved, leaving him in a dire situation. After a closer examination, we ended up rejecting this complaint as unjustified.
Tipsport Vegas Casino - Player reports unauthorized transactions on account.
Amount: 22,500 Kč
Tipsport Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Tipsport Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello, I made a deposit at Tipsport casino, over 22,000 CZK, then I went to sleep. When I woke up. There were only a few pennies left in the account. I thought the nephew lost, but he swore he didn't. Probably someone lost it on my account. But after I wrote the casino. I have sent some evidence that this is indeed the case. I was only told that the money was lost. It's been a week and I discovered you today. Unfortunately, if it wasn't for the fact that it was money for housing. I would be angry, but I wouldn't deal with it. But I have 2 days to pay my rent. And then I'll be on the street. Unfortunately, Tipsport support doesn't care at all without even checking. They wrote to me that they can't do anything about it. Can I be helped in any way? I'm really desperate. I have already spent over 6000 for this with the belief that I might win. When I know I'm going to end up on the street, one tries anything. Thank you very much for your help, I am really helpless.
Best regards, Denis F***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Dear funkdenis,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history along with any relevant communication and supporting evidence to petronela.k@casino.guru?
Please confirm that you haven’t provided access to your account to anyone else.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Petronela
Public
Public
1 year ago
Dear funkdenis,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Sensitive attachment
Sensitive attachment
1 year ago
Translation
Hello, I only have a photo of a chat with casino support from that time
Automatic translation:
Public
Public
1 year ago
I sincerely apologize, but if your nephew had access to your account, our options for addressing this situation are limited. It's crucial to grasp that the user is entirely responsible for safeguarding their login information, and this incident cannot be attributed to any fault on the casino's part.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
