Tipsport Casino SK - Player’s account has been blocked and audited.

Greetings. I will explain my problem very briefly and clearly on July 5, 2021, I won € 250,000 at the tipsport online casino. I fell several times a silver jackop in a row with a win from 3977.44 € to 3999.25 € this jackpot fell to me every 3 sometimes 4 reels of reels. Everything was fine to win, I had a player's account and the next day I withdrew cash 400 euros at the branch. The weekend passed and on Monday my account was blocked and it is said that it is during the investigation. In the counseling center, they answered me briefly e. The player's account has been temporarily blocked by email and they will contact me after the investigation. I've been waiting for 5 days and the ignorance and tension I'm experiencing is unbearable, please do you have experience with something similar? After the information comes, how much of the law do they have the right to withhold my amount? Thank you very much in advance for each answer.

Dear Andrej,

Thank you for submitting your complaint. First of all, let me congratulate you on your great win.

Please understand that it is common practice in casinos to check a player's account, especially after winning a high payout. In our experience, this may take 14 days, but each casino is different and has its own procedure to follow. Therefore, we encourage players to be patient and cooperate fully with the casino.

Could you please clarify if you have picked up any winnings from this casino in the past, or was this your first win? Has your account been successfully verified in the past?

I hope we can help you as soon as possible. I'm looking forward to your reply.

Sincerely,

Petronela

Thank you for your congratulations, and yes this is my first win at an online casino and I passed the verification but only when registering by sending my personal details. The answer regarding 14 days is quite sufficient and reassuring for me because the worst part was waiting when they couldn't tell me absolutely how many days it could take, even approximately, on the infoline.

I fully understand your concerns, Andrej. I will set the timer for the next 5 days and if there is no shift by Monday, we will intervene. Let's stay positive and wait for the good news about your verification and selection. Thank you in advance for your patience.

Tipsport paid me the entire prize 🙂

That is super awesome. Congratulations once again.

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Andrej, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru