HomeComplaintsTipico Casino DE - Player reports fraud issues at the casino.

Tipico Casino DE - Player reports fraud issues at the casino.

Amount: €250

Tipico Casino DE
Safety Index:High
Submitted: 18 Oct 2024 | Case closed : 24 Oct 2024
Case closed Our verdict

Insufficient evidence from player

REJECTED

Case summary

4 weeks ago

The player from North Rhine-Westphalia raised concerns about fraudulent activities in the casino, questioning the legitimacy of the operations despite it having a German license. The player expressed dissatisfaction with the return-to-player rates and claimed that winnings were minimal. The Complaints Team concluded that without substantial evidence of rigged games, they were unable to assist further and had to close the complaint. The player was advised to contact the licensing authority or game providers for additional support.

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1 month ago
Translation

This is a casino where fraud is a major issue. Even though it has a German license, things are not legitimate here. The player is massively deceived and ripped off.


Automatic translation:
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1 month ago

Dear Dabist66,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

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1 month ago
Translation

I think that the RTPs are not true, especially since in some games these values differ greatly from those in the Bwin Casino. It is almost impossible to make a profit, especially since there are phases of 20 games or more without any winnings. In free games the winnings are at an absolutely low level, regardless of the stake. Other players will surely be able to confirm this.

Automatic translation:
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1 month ago

Thank you for your reply, Dabist66.  I would like to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

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1 month ago
Translation

Unfortunately, nothing can be officially proven against the gambling mafia, but the gambling regulations in Germany mean that you no longer need to play in online casinos with a German license, as the stakes are limited. So what kind of winnings are supposed to be generated? So you can only play in non-German casinos and that is also recommended. In my opinion, German licensed casinos remain fraudsters and money printing machines.

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4 weeks ago

Thank you for your reply, Dabist66. Please understand that in order to proceed with a case like this where a player claims the casino has rigged games, we need bulletproof evidence. This can be an extensive game history consisting of hundreds of lost deposits without any winnings, or other proof that the casino doesn't use an official domain for games. I am sorry, but, we are not able to proceed with further investigation without strong supporting evidence therefore, I am forced to close this complaint.

If you do not agree with our decision, you can always contact the licensing authority, or specific game providers as they both have more options and tools to investigate issues like this. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Edited by a Casino Guru admin
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