Player from Germany requested his deposit and withdrawal history, but the casino hasn’t responded to his messages. Casino didn't respond our requests.
Tipico Casino DE - Player has requested the transaction history.
Black points: 36
Amount: ??
Tipico Casino DE
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Unresolved
Our verdict
No reaction, good regulator
UNRESOLVED
Case summary
2 months ago
Public
Public
4 years ago
Translation
Hello Casino Guru Team,
I've already written to Tipico's customer support several times and asked for an overview of my deposits and withdrawals for the period from 2014-2016. Unfortunately, I didn't get any feedback and have been put off since the beginning of June 2020.
The complaint number at Tipico is:
Transaction number # 05557666.
Can you help me to get my data or an overview?
Many thanks
Best wishes
Andreas B *****
Edited by a Casino Guru admin
Automatic translation:
Public
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4 years ago
Dear Andreas,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I would like to inform you, that most casinos save information like this only for the specific period of time (for example 3 months, one year etc.), therefore I am not sure we will be able to help you with this.
Is there any specific reason you need this overview?
Looking forward to hearing from you.
Best regards,
Kristina
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4 years ago
Translation
Dear Kristina,
Thank you for your message.
I need the evaluation for private purposes, which are very important to me. But I don't want to mention these private reasons.
From my casino experience, most casinos have a player overview of several years. So Tipico should definitely still have 2015 from me and be able to tell me about my deposits and withdrawals.
Thank you in advance for your commitment to Tipico and I wish you a nice day.
Best wishes
Andreas
Edited
Automatic translation:
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4 years ago
Thank you very much Andreas for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck, but please keep in mind, that the casino might not be able to provide this. Thank you for understanding.
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4 years ago
Hello Andreas,
I looked at your complaint and will do my best to help you. I would like to invite Tipico Casino into this conversation. Please, is it possible to export player's gambling history for period since 2014 to 2016?
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4 years ago
We would like to ask the Tipico Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
