TikiTaka Casino - Player’s withdrawal requests are delayed and funds are missing.

I have been trying to get this resolved alll day.

I am EXTREMELY FRUSTRATED. 

I started my morning with 3 pending withdrawals that I have been waiting for your finance team to process since March 1 and March 3. 

I canceled one of those withdrawals around 11am this morning. I played that amount and even ended up winning $1300+ on a game doubling my amount in my account. I then tried to withdrawal the $1200 but your site wouldn’t allow it. So I kept playing. I lost it all. I accidentally pressed cancel on the other pending withdrawal of $1200 but I didn’t get it credited to my account. And the pending status was gone. That $1200 wasn’t played because I didn’t receive it! Your agents refuse to help me. As soon as I pressed cancel, the money was gone. It never made it to my account. So I immediately contacted support. They said I played it. I would like a proof of where they see that amount being played. That would mean a total of $2400 would have been canceled and played. I have attached a screen shot of my $1300+ winning so that is not being confused with my canceled withdrawal. 

Hello Jamama,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with TikiTaka Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Additionally, please forward your deposit, bonus, withdrawal and betting history to nikolas.b@casino.guru for further review.

Looking forward to your answer.

Regards,

Nick

Hello. The account says verification not required. I accumulated my winnings with real money. Not bonus money. I’ve been trying to talk to the casino several times a day trying to resolve the issue. They keep saying the $1200 canceled withdrawal was played but I know it wasn’t.

Hello Jamama,

Please forward the previously requested information to nikolas.b@casino.guru otherwise we can't proceed in resolving the matter.

Awaiting your response.

Regards,

Nick

Ok will do right away, thanks!!

Hello Jamama,

We still haven't receive any e-mail from you so far. Please forward it within the next 7 days otherwise we will be forced to close the complaint.

Best regards,

Nick

Hello Jamama,

Is your account currently still active?

You have claimed that you did not receive the transaction list from the casino but if your account is still open, you can make a screenshot of your deposit, bonus and betting history.

If it's possible, please forward those screenshots to nikolas.b@casino.guru.

Awaiting your response.

Regards,

Nick

Dear Jamama,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.