TikiTaka Casino - Player's winnings are delayed.

I have won 18000 on 25th Feb. I have been advised I can only withdraw 800 a day, started the first withdrawal on the 26th Feb and still not received anything. Live chat is very repetitive and just answering with the same answers every day.

Dear Janine8181,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

• Could you please share the interaction where the payout schedule was determined between you and casino support?
• Share screenshots here or send the information to my email at tomas@casino.guru

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I have emailed you a couple of screentshots, as you can see from the first one, it is only letting me withdraw a maximum of £800 per day. And only 3 pending withdrawals at one time.

my withdrawals are still stuck on ‘reviewing’ live chat is no help

Dear Janine8181,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have received some withdrawals but they have lowered the withdrawal limit now to £500, this may take some time but I will continue to update you

Thank you very much, Janine8181, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Janine8181,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite TikiTaka Casino representative to join this conversation.

Dear TikiTaka Casino, could you please provide more information about this case?

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I still have 9000 left in the account with another 1500 still pending, last withdrawals requested on the 26th, 27th and 28th, and still not been processed, live chat is unavailable

Dear Janine8181,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Katarina