TikiTaka Casino - Player’s account balance is reduced unexpectedly.

Good evening, a few days ago I entrusted tikitaka, I played several times, and it took away all the deposits I made, totaling around €150. Once, I sent a message to the chat asking if there were any offers for my account and you responded that the welcome bonus for the first deposit was still available. Yesterday, I deposited €20 and asked via live chat for the first deposit offer to be given to me. I started wagering after you credited me with the first deposit bonus that I requested. When I wagered the amount you required and was up to €600, my account was left with €100 without any notification or explanation, leaving me unaware of the reason. So, it comes down to this: I asked the chat for the first deposit offer.

Below I include pictures of the following:

Which bonus was credited to me?

16:30 welcome bonus

How much money did I have one spin before the wagering was completed?

17:59:43 (it was €580.9)

17:59:45 the account has €100

Also, I am attaching the terms of the first deposit offer

Dear xriskok8,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you contacted casino support and asked for an explanation?
• Did the casino support cite any rules being applied to your winnings from the bonus?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas