The player from Germany sought clarification regarding his eligibility to play at the casino after being on a blacklist for an extended period. We learned the player had been previously banned for abusive language on our platform and we were forced to reject the complaint.
Tiki Casino - Player seeks confirmation on account eligibility.
Amount: ??
Tiki Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.7
Tiki Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
Translation
Dear Casino Guru Team,
I have recently registered here.
I would like to know if I am allowed to play at this casino.
I was on a blacklist for this casino and its license for a long time.
Registration with my details was not possible for a long period.
I want you to be a witness as I don't want to encounter any problems.
The registration was successful, and I would like you to invite the casino to discuss and resolve this situation.
Can I play, yes or no?
I can provide all the necessary documents for review.
The casino is not responding to this matter.
I do not want to do anything wrong, and I rely on your support. Thank you, Casino Guru.
I have not made any deposits yet.
The ban was imposed by an unknown person.
Has the ban been lifted now, or why can I register at their casinos again?
I, Cihan Sevencan, fully understand my actions, take full responsibility for my actions and any resulting consequences, and acknowledge all the impacts that gambling can have, including, but not limited to, financial losses. I have no claims against Tikicasino and the company; I have acknowledged the Terms & Conditions on the Tikicasino website. I hereby expressly confirm that I do not have a gambling addiction as per Clause 4.1 and have no claims regarding my account opening."
I do not want to be banned; I want to be allowed to play.
Please help me obtain confirmation that I am allowed to play without any issues.
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1 month ago
Dear Cihan61,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Tiki Casino.
I checked the website and it seems the casino doesn't operate under any particular valid license.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you registered only one account in the casino altogether?
- Have you registered this account using truthful and complete personal information?
- Have you previously self-excluded in this casino due to a gambling problem?
- When was the last time you were in contact with casino support and what did you discuss?
Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Translation
I only created one account
I created the account with my personal data
I was blocked by someone unknown the unknown person used my data
The casino does not answer my question
Please help me, I don't want to have any problems when I win money and want to withdraw it
I just want to play without getting into trouble
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1 month ago
Translation
I am sure that this casino can belong to Rabidi Nv
They have the same live chat staff, they use 1 to 1 the same system, the design of the website all terms and conditions are 1 to 1 like in other casinos that belong to the Rabidi NV group
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1 month ago
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The bank connection is the same as in other casinos with the group Rabidi Nv or Liernin Enterprises LTD
Here are payments to casinos with the group rabidi Nv or Liernin Enterprises LTD they use the same bank connection
Here you can see the payments
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1 month ago
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I have several proofs that I have been blocked from administration
If so, I have the right to get back my deposit that I made for this company
If I wasn't allowed to play then why should I be allowed to lose
I want to get my payments back
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1 month ago
Translation
I have deposited money at these casinos with the same administration and the same license group
Billybets deposited 130 euros
Tiki casino 150 Euro Deposited
Legiano Casino deposited 56 euros
And as you can see, all transactions were transferred to the same account of these casinos
They all use the same bank connection and belong together the payments from my bank show you
Mirata Services LTD
This is the payment recipient
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