HomeComplaintsTiki Casino - Player seeks confirmation on account eligibility.

Tiki Casino - Player seeks confirmation on account eligibility.

Amount: ??

Tiki Casino
Safety Index:Below average
Submitted: 29 Oct 2024 | Case closed : 06 Nov 2024
Case closed Our verdict

Other

REJECTED

Case summary

2 weeks ago

The player from Germany sought clarification regarding his eligibility to play at the casino after being on a blacklist for an extended period. We learned the player had been previously banned for abusive language on our platform and we were forced to reject the complaint.

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3 weeks ago
Translation

Dear Casino Guru Team,


I have recently registered here.


I would like to know if I am allowed to play at this casino.


I was on a blacklist for this casino and its license for a long time.


Registration with my details was not possible for a long period.


I want you to be a witness as I don't want to encounter any problems.


The registration was successful, and I would like you to invite the casino to discuss and resolve this situation.


Can I play, yes or no?

I can provide all the necessary documents for review.


The casino is not responding to this matter.


I do not want to do anything wrong, and I rely on your support. Thank you, Casino Guru.


I have not made any deposits yet.

The ban was imposed by an unknown person.


Has the ban been lifted now, or why can I register at their casinos again?


I, Cihan Sevencan, fully understand my actions, take full responsibility for my actions and any resulting consequences, and acknowledge all the impacts that gambling can have, including, but not limited to, financial losses. I have no claims against Tikicasino and the company; I have acknowledged the Terms & Conditions on the Tikicasino website. I hereby expressly confirm that I do not have a gambling addiction as per Clause 4.1 and have no claims regarding my account opening."




I do not want to be banned; I want to be allowed to play.


Please help me obtain confirmation that I am allowed to play without any issues.

Automatic translation:
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3 weeks ago

Dear Cihan61,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Tiki Casino.

I checked the website and it seems the casino doesn't operate under any particular valid license.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Have you registered only one account in the casino altogether?
  • Have you registered this account using truthful and complete personal information?
  • Have you previously self-excluded in this casino due to a gambling problem?
  • When was the last time you were in contact with casino support and what did you discuss?

Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
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3 weeks ago
Translation

I only created one account


I created the account with my personal data


I was blocked by someone unknown the unknown person used my data


The casino does not answer my question


Please help me, I don't want to have any problems when I win money and want to withdraw it


I just want to play without getting into trouble

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3 weeks ago
Translation

I am sure that this casino can belong to Rabidi Nv


They have the same live chat staff, they use 1 to 1 the same system, the design of the website all terms and conditions are 1 to 1 like in other casinos that belong to the Rabidi NV group

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2 weeks ago
Translation

The bank connection is the same as in other casinos with the group Rabidi Nv or Liernin Enterprises LTD

Here are payments to casinos with the group rabidi Nv or Liernin Enterprises LTD they use the same bank connection

Here you can see the payments



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2 weeks ago
Translation


I have several proofs that I have been blocked from administration


If so, I have the right to get back my deposit that I made for this company


If I wasn't allowed to play then why should I be allowed to lose


I want to get my payments back

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2 weeks ago
Translation

I have deposited money at these casinos with the same administration and the same license group


Billybets deposited 130 euros

Tiki casino 150 Euro Deposited

Legiano Casino deposited 56 euros


And as you can see, all transactions were transferred to the same account of these casinos


They all use the same bank connection and belong together the payments from my bank show you


Mirata Services LTD

This is the payment recipient


file


Automatic translation:
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2 weeks ago

I apologize but we learned this and another Casino.Guru account is associated with the user who was previously banned permanently due to abusive language on our website.

This complaint will be rejected and this user banned as a result.

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