The player from North Rhine-Westphalia, Germany, experienced a delayed withdrawal of 500€ after four weeks, despite having sent and received approval for all required documents. The casino's response had been to simply wait. The Complaints Team attempted to contact the casino for clarification multiple times but received no response. Consequently, the complaint was marked as 'unresolved', and the player was advised to reach out to the Anjouan Gaming Authority for further assistance.
Tiki Casino - Player's withdrawal is delayed.
Black points: 326
Amount: €500
Tiki Casino
Safety Index:Below averageSafety Index
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5.7
Tiki Casino has a Safety Index of 5.7, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
2 weeks ago
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1 month ago
Translation
Good morning, I’m from Germany. I haven't been paid 500€ after 4 weeks.
I played without a bonus. The reason they give is that I should wait. 4 weeks? Is that normal? I've sent all documents and they've been accepted.
Automatic translation:
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1 month ago
Hello jablonski1911,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tiki Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise since when is your account fully verified?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 month ago
Translation
No bonus. I keep getting put off and told to give them the bitcoin wallet. I did that 7 times. Chatted with them again today.
Automatic translation:
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1 month ago
Thank you jablonski1911 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
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1 month ago
Dear jablonski1911,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Tiki Casino representative to join this conversation.
Dear Tiki Casino,
Could you please provide clarification regarding this case?
Thank you in advance,
Mirka
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1 month ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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2 weeks ago
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/submit-dispute/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (miroslava.d@casino.guru). I am sorry I could not be of more help on this occasion.
Best regards,
Mirka
