HomeComplaintsTiki Casino - Player's withdrawal is delayed.

Tiki Casino - Player's withdrawal is delayed.

Amount: €500

Tiki Casino
Safety Index:Below average
Submitted: 01 Nov 2024
Case opened Current status

Waiting for casino to reply

2d 8h 56m 12s

Case summary

5 days ago

The player from North Rhine-Westphalia, Germany, is experiencing a delayed withdrawal of 500€ after four weeks, despite having sent and received approval for all required documents. The casino's response has been to simply wait.

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2 weeks ago
Translation

Good morning, I’m from Germany. I haven't been paid 500€ after 4 weeks.

I played without a bonus. The reason they give is that I should wait. 4 weeks? Is that normal? I've sent all documents and they've been accepted.

Automatic translation:
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2 weeks ago

Hello jablonski1911,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tiki Casino. Please allow me to ask you a few more question before we would move forward.

  • Could you please advise since when is your account fully verified?
  • Did you accumulate your winnings with real money or did you use a bonus?
  • When was the last time you spoke to the casino and what was it about?


Looking forward to your answer.

Regards,

Nick

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1 week ago
Translation

No bonus. I keep getting put off and told to give them the bitcoin wallet. I did that 7 times. Chatted with them again today.

Automatic translation:
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5 days ago

file

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5 days ago

file

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5 days ago

Thank you jablonski1911 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

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5 days ago

Dear jablonski1911,


My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Tiki Casino representative to join this conversation.


Dear Tiki Casino,


Could you please provide clarification regarding this case?


Thank you in advance,


Mirka

Edited by a Casino Guru admin

Tiki Casino has 2d 8h 56m 12s to reply

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