The player from North Rhine-Westphalia, Germany, is experiencing a delayed withdrawal of 500€ after four weeks, despite having sent and received approval for all required documents. The casino's response has been to simply wait.
Good morning, I’m from Germany. I haven't been paid 500€ after 4 weeks.
I played without a bonus. The reason they give is that I should wait. 4 weeks? Is that normal? I've sent all documents and they've been accepted.
Hello jablonski1911,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tiki Casino. Please allow me to ask you a few more question before we would move forward.
Looking forward to your answer.
Regards,
Nick
No bonus. I keep getting put off and told to give them the bitcoin wallet. I did that 7 times. Chatted with them again today.
Thank you jablonski1911 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Dear jablonski1911,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Tiki Casino representative to join this conversation.
Dear Tiki Casino,
Could you please provide clarification regarding this case?
Thank you in advance,
Mirka