The player from Switzerland struggles with a gambling addiction and had previously locked their account, but managed to register and deposit 1,500 EUR at Tiki Casino despite using an app to prevent access. She questions why her account was approved under her husband's name and wants assistance in resolving the issue.
Tiki Casino - Player’s account was incorrectly activated.
Amount: €1,450
Tiki Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
3d 23h 50m 46s
Case summary
2 days ago
Public
Public
4 days ago
Translation
Dear Casino Guru Team,
I have a gambling problem and have therefore downloaded an app on all my phones and my laptop to stop playing. I want to break this addiction.
At the beginning of October, I received an SMS from Tiki Casino with bonus offers, and despite the app, I managed to access it.
I opened an account with Tiki Casino on October 10th. My account was previously locked due to my addiction. However, I was still able to register, and it was approved. Within a few hours, I deposited and lost 1,500 EUR.
When I contacted you, you responded using my husband's name. I will send you some communication emails as attachments. I registered using my correct information - my address, name, email, and phone number. My question is: Why was my account approved, even though I don't share the same name as my husband, and the emails were also sent under his name?
My account should not have been activated. Or it should have been immediately locked again instead of replying in my husband's name, sending bonuses, VIP, etc.
Can you please help me with this?
I sincerely appreciate your support and hope you can assist me further.
Best regards,
Automatic translation:
Public
Public
3 days ago
Hello Vreni,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tiki Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise when exactly did you request your first self-exclusion in the casino?
- Did they ever confirm it and closed your account?
- When was the last time you spoke to the casino and what was it about?
Please forward an evidence of your initial self-exclusion request to nikolas.b@casino.guru.
Looking forward to your answer.
Regards,
Nick
Vreni has 3d 23h 50m 46s to reply
