The player from Germany has been trying to withdraw funds from Tiki Casino for two weeks. Although he made a previous withdrawal request on January 11th, its status remains unchanged, and he has contacted support multiple times, receiving only generic responses. He expresses concern that potential future verification requirements may further delay his withdrawal process. The player received his payments from the casino and we consider the case closed
Tiki Casino - Player encounters delayed withdrawals.
Amount: €1,500
Tiki Casino
Safety Index:Below averageSafety Index
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5.7
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Hello,
I deposited at Tiki Casino and initially won 1000 Euros. You can only withdraw 500€ per day there. I made the first withdrawal of 500€ on January 11th. The next withdrawal was on January 13th. Recently, I deposited another 20€ and won 500€ again. I requested this withdrawal on January 24th.
Even the requested withdrawal from January 11th hasn't changed its status yet (see attached images).
The terms and conditions state that withdrawals are processed within 1-3 business days. I've already contacted support multiple times via live chat to ask how long it will take.
Unfortunately, I keep getting the same pre-written responses. The live chat representatives don't have access to the finance department and simply tell me to be patient because there are currently many withdrawal requests.
It seems like they're hoping that during the long wait, you'll gamble away your winnings again. You can easily cancel all pending withdrawals at the push of a button and continue playing.
I simply find this unfair. That's why I'm asking for help to get my money as quickly as possible.
I am not verified. According to live chat, it is currently not required. Maybe they will soon start requiring it to delay the withdrawal process even further. I wonder why I can't verify myself from the beginning.
Thank you for your assistance!
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1 month ago
Dear Beron98,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Which payment method did you use to make deposits? Did you use the same payment method to request the withdrawals?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
Hello and thank you for the quick reply.
Have you ever made successful withdrawals?
No, these are the first payouts on this site.
Which payment method did you use for deposits? Did you use the same payment method for withdrawals?
I paid via online banking.
2 of the 3 withdrawals I requested were by bank transfer. I requested another withdrawal via Bitcoin. However, that shouldn't be a problem, as the live chat already told me.
Have you accumulated your winnings with or without an active bonus?
NO bonus was used for my winnings.
Best regards
Beron
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1 month ago
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I wrote to support again today, unfortunately I only got one
Standard answer. I have been waiting for the first withdrawal for 3 weeks now. Doesn't bother
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1 month ago
Thank you for your reply, Beron98. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
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1 month ago
Translation
I would be happy to send you the transaction history. For all three withdrawals, the status has not changed since the withdrawal was requested.
Open are
Bank transfer 500€ from 11.01.25
Bitcoin 500€ from 13.01.25
and bank transfer from 24.01.25
Regarding communication, I can tell you that the conversations in live chat are not archived. However, I have screenshots that I can send you.
In principle, the same thing is always said there:
We are sorry for the delay
We have informed the finance department so that your payment will be prioritized
We cannot give you an exact time frame when the money will be transferred, but we can assure you that it will arrive as quickly as possible. 
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1 month ago
Thank you very much, Beron98, for your cooperation. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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1 month ago
Translation
Thank you for your help. I was just in the live chat again. Unfortunately there are no updates on the payouts. The status of all 3 payouts is still "in process". Verification is still not required.
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1 month ago
Dear Beron98,
My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.
Now I would like to invite Tiki Casino representative to join this conversation and participate in the resolution of this complaint.
Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?
Thank you in advance for providing the information.
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1 month ago
Translation
Good day again,
I am happy to inform you that all three payments arrived today and this case is therefore closed.
Thank you for your help and kind regards
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1 month ago
Dear Beron98,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Jana Kopecká
Casino.Guru
