The player from the United States has had no progress with her withdrawal request since March 30th, and he has received no response to multiple messages sent to customer service over the past 12 days.
It's been 12 days and absolutely no withdrawal and no email despite multiple messages to customer service. Put in my request on the 30th of March
Dear aylaapalo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Have you made any successful withdrawals before? Could you please advise if you have passed the KYC verification?
Thank you in advance for your reply.
Best regards,
Kristina
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Yes my account has been verified and I have made successful withdrawals before