The player's unable to withdraw his balance from the casino as there are no available payment methods. The complaint was resolved as the player received his balance.
Thebes Casino - The player's unable to withdraw his balance from the casino.
Amount: 5,300 kr
Thebes Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.3
Thebes Casino has a Safety Index of 6.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
I made a deposit and played, i made a withdrawl request waited 5 days and now the money is added to my account again and i cant withdraw it says no method avalible for withdraw? And to contact live chat but there is no live chat anymore please help
Public
Public
2 years ago
Hello Makkan,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Thebes Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did they offer you any solution to withdraw?
Looking forward to your answer.
Regards,
Nick
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Public
2 years ago
Translation
Hi thank you so much, 
here is a picture proof that my account should have been verified 10 days ago, then I received an Mail after I waited 5 days that a picture of my handheld ID was missing even though I have already sent in a picture of my ID that has been approved , yes I played with a 100 percent cashback no rules and no turnover. Thanks so much for your help. I can now request a withdrawal after verifying my passport again but it feels strange that I needed to do them 2 times, I talked to them about that it was now not possible to ask for a withdrawal but it went nj after I verified my pass 2 times.
Automatic translation:
Public
Public
2 years ago
Hello Makkan,
I can assure you that it is completely normal that the casino requests a document 2 or even more times. Please let us know when the withdrawal arrives, the timer will be set on you until then.
