HomeComplaintsThebes Casino - Player is complaining about unresponsive casino.

Thebes Casino - Player is complaining about unresponsive casino.

Amount: €1,000

Thebes Casino
Safety Index:Below average
Submitted: 04 Aug 2020 | Case closed : 19 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Australia is experiencing difficulties contacting the casino. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

They do not reply to complaints, hence no complaints. They do not respond at all.

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4 years ago

Dear Aaron,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Kristina

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4 years ago

Dear Aaron,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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