The Sun Vegas Casino - Player’s deposits have never been credited to his casino account.

Hello ...my name is Silvestro

Silvestro A********* A**** (correct my last name please on the details)

15/**/19**

On date

16/03/2023 I made 3 deposits trying to fund my casino account (Sun Vegas)

1th deposit £100.00

2th deposit £20.00

3th deposit £5.00

All of those linked to my personal bank account using their link 'OB' MONEY TRANSFER

THE FUNDS LEFT MY BANK ACCOUNT IN ALL THE 3 CASES BUT THEY WEREN'T CREDITED ON THE CASINO BALANCE A

TOTAL OF £ 125.00 flies away for a mystery disappeared

Un my bank account I tracked

This voice SAFECHERGE LIMITED transinction description and when I started to make the deposit I've seen this account number just before I authorised the transiction

60-83-82 00019293 SAFECHERGE LIMITED

I have all the proofs and I can send its if you need its

Please help me

My mail is al******7@hotmail.it

Adress : * Thomas C**** B******* Close M****A

Dear Ale15,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account.

Could you please advise which payment method you have opted for? Please forward your payment receipts along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

PS: Please be advised that there's absolutely no need to share all your personal details in public forums such as ours.

Thank you for your reply🙂

Since now I will use my iCloud box to answer ..

because a more safety way

by soon

Silvestro

I fully understand your frustration, Ale15. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 25 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

 

Thank for your reply 🙂

Have a look at the date Nuvei company offered this kind of service to support in money transfer

the date is expired…

the casino ‘ San Vegas ‘ used a service that was expired, so they never could credit my money on the casino balance

SAFECHARGE LIMITED is no longer active as a service .

So … what could happen

They did a mistake or

Somebody misconfigured the site to fraud the money ( In this case I think it’s. More serious )

Have a look at my screenshot… I can’t proof may bus rest assure I’m not laying, I was becoming almost mad !

Have a look on my photo gallery all my screenshots’ and have a look at the symbol ‘OB’ money transfer icon I used to deposit on 16/03/2023 .. This icon disappeared from the deposits method available and if you could have the opportunity to expirience this:

Second screenshots on the group of images

Focus on this screenshot

And now is the mistery ‘ the ‘OB icon it’s not appear on the first file I sent , but if you open the second one ‘ HERe We GO!!!’

it looks magic

I assure you : it’s the same picture (or

screenshot)

the same sent me mad for 3 days !

This I used on paddy power is active…

that one on Sun vegas is on file contains spam ‘ I’m trying to post the screenshot but I can’t ‘

it’s clearly I was victim of spam

or someone internal on the casino misconfigured the site!

even if I try and try again I can’t post the picture ‘ screenshot’ contain the ‘.OB’ money transfer

I’m using your forum space to understand

i made others screenshots and I’m analysing the picture

that cause you can see the today date on it

The service money transfer they let me use on 16/03/3023 generated on my bank account transictions’SAFECHARGE LIMITED’

the proof that they couldn’t use a service provider that changed name since the second November 2021

This is illigal

I promise they will pay for it !

I kindly ask to your stuff ‘Casino Guro ‘ to leave here everythingh I posted

and try to contact the casino for me please if you can

that was the raison cause they didn’t give me explication when I tried to ask them by voice call !

16/03:2023 at haa a hah (no 2033 ok )

I correct this

This the bank account they used to stolen my £125.00

As I mentioned previously, I fully understand your frustration, Ale15. Please bear in mind that it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 18 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear Ale15,

Have you received your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.