The Red Lion Casino - Player wishes to close her casino account.

2 months already ready I trying to close my account with red lion casino they're ignoring all my massages.

Dear Veronika,

Thank you for contacting us. I have checked the casino’s website for options to close an account and unsubscribe from all correspondence with the casino and its services, and this is what I found (here).

"23.12 Self exclude or Timeout - We will only reply to emails sent to support@theredlioncasino.com for this action and clearly mark in the subject line 'Account Closure. Any emails not stating your reason for closing eg; gambling problem will not be actioned as an urgent request. We take these requests seriously but due to the high levels of emails it may take us some time to reply. Any deposits made before the account is closed will be accepted and are non refundable."

I would recommend sending an email including all the relevant information to support@theredlioncasino.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

Best regards,

Petronela

Hello so yesterday I send email again to them specified that email and still nothing.

Please allow a few working days to casino to deal with your request and keep me informed. Thank you very much in advance.

Dear Veronika,

Have there been any developments since our last conversation?

No they didn't close my account and don't replay at all

Dear Veronika,

Could you please forward that email to petronela.k@casino.guru? Thank you very much in advance.

Dear Veronika,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

i just wasted my time here.

Dear Veronika,

I'm sorry but I haven't received any email from you to this day. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.