The player from Australia had submitted a withdrawal request less than two weeks before contacting us. The winnings had not been obtained up to that day. The player confirmed that his account was fully verified and he had previously received withdrawals from the same casino without issues. However, that time, he did not receive his winnings within the usual timeframe. We had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. We extended the timer for the player's response by 7 days, but the player failed to respond. Consequently, we were unable to investigate further and had to reject the complaint.
The Pokies Casino - Withdrawal of player's winnings has been delayed.
Amount: A$4,500
The Pokies Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
The Pokies Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
I made a withdrawal of $4500 on the 15th of January 2024 at 7.01pm there was no bonus or wager and no reason for it to still be taking so long considering I've withdrawal from them multiple times and it never toke over 4 hour from making the withdrawal for it to be in my bank account and the casinos 24/7 customer support is absolutely useless any help I'll be muchly appreciated cheers legends
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11 months ago
Dear Condo1988,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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11 months ago
Ok thanks alot but yer everything is verified I actually withdraw $5000 a week and a half ago from the same casino and it was in my account 4 hours later like normal I've never actually heard of anyone having a problem with the casino and there withdrawal the only think I can think is this was the first time I've withdrawal money and the deposit I did that won me the money was from my card every other time I've deposited its been a payid deposit but yer hopefully it go's in soon
