HomeComplaintsThe Pokies Casino - The player's winnings were not credited.

The Pokies Casino - The player's winnings were not credited.

Amount: A$33

The Pokies Casino
Safety Index:Low
Submitted: 21 Feb 2023 | Case closed : 08 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's winnings were not credited due a technical error. The complaint was closed as the player stopped responding.

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1 year ago

I won $32.96 during free spins on a game called Jammin Jars but the game keeps redirecting me back to the home page without crediting the winnings.


I reported the problem to the casino & they replied at first saying that they would investigate & resolve within 24hrs but stopped replying last night & will not respond to me at all today.

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1 year ago

Hello kempdaddy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with The Pokies Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Since when exactly is the issue ongoing? Are your bets visible in your betting history and could you forward it to nikolas.b@casino.guru? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Dear kempdaddy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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