The Pokies Casino - Player’s winnings haven’t been received yet.

So I have been playing on this casino for awhile that for five months I have deposited and withdrawn multiple times. The last time was for $1700 on Saturday morning at 6 am. And normally within 24 hours, I have my money at first, when I first started playing and I had a couple of withdrawals. It was couple of hours we’ve got longer and longer allowed on the last two times it’s been like nearly 24 hours as really stressful I’ve recently gone through some horrible domestic violence and I’m in the process of moving out of my home because my ex-husband is released today from prison and I don’t want him to know where I am. The removalist were coming. I was relying on that $1700 as a to go towards that removal now affectively I’m out on the street with my belongings. My husband is out of jail and I have nowhere to go, and that’s all. Thanks for them, not making good on their normal procedural payout.

Dear huntkaren789,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear huntkaren789,

Have you received your withdrawal from the casino yet?

Dear huntkaren789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.