The player from Australia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout had not been received yet. The Complaints Team had advised the player that withdrawal processing could take up to two weeks and might be delayed due to unfinished KYC verification or a high volume of withdrawal requests. They urged patience and cooperation with the casino. However, the player did not respond to further inquiries from the Complaints Team, leading to the rejection of the complaint due to lack of communication.