The player from Australia deposited $80 to pokies.net and noticed that $83 was deducted from their bank account. However, the credited amount did not reflect in the casino account. The complaint was closed as the player stopped responding.
i play the pokies.net regularly and I deposited $80 tonight it took $83 that’s not the issue, it has not been credited to my account but it has been taken from my bank and they say to contact later please help to fix this issue
Dear emilyflaherty577,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick