The player from Australia had deposited money into pokies84 casino via a cryptocurrency transaction, but his account balance had remained at zero. He had provided transaction identification details for reference. We had advised the player to contact his payment provider for investigation, as the casino couldn't intervene in this case. We also recommended him not to deposit any more funds until the issue was resolved. However, the player failed to respond to our messages and questions, leading us to reject the complaint due to lack of further information.
The Pokies Casino - Player's deposit issue in Cryptocurrency Transaction.
Amount: A$47
The Pokies Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Deposited the money into pokies84 via crypto and my account is still showing 0$
provided my TXID - 0x1c3c04abd19ecf1b613070bd1b01bb82cee2bfe64ee1e5972f6cd2ec62dd7c6d
Public
Public
9 months ago
Dear stowersj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
