The player from Australia is experiencing technical problems while playing at this casino. We closed the complaint because the player was no longer interested in our help.
In that case, I will close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
Please instruct your partner to file an official complaint and we will try to help as soon as possible.