The Grand Ivy Casino - Player’s lost winnings after system error.

I registered with grand ivy o deppsited 20 to play within that 20 i won 300 the system threw me out asking me to register which i had already done, i kept trying to log in i lost the 300 i jad won tried to put complaint in i gave all the information asked for because except screen shot and system i sent what i had but they just kept saying they wanted everything i had plus screen shot which my account went down before i could get it they are just ripping people off at any cost they can see from their side anyway whays being won and lost so why couldnt they resolve it, because it is a scam they have going to make sure they are only winner, dont touch grand ivy

Hello Giants1925,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with The Grand Ivy Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Did you use any bonuses to accumulate your winnings? Do I understand it correctly that you are no longer able to log into your account? When was the last time you spoke to the casino and what was it about? Please forward any screenshot or relevant evidence regarding the case to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Dear Giants1925,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.