TG6 Casino - Player’s account has been blocked after a large win.

I placed a bet on the tg6.com platform, which I had been using regularly and successfully withdrawing amounts up to 1,000 reais. After I won 5,000 reais in a game plus what I had already earned, I requested a withdrawal of 6,000 reais. Shortly after, the withdrawal went into review and took a long time to be processed. When I tried to log back into the site, my balance reappeared in the account and was reset. I attempted to log in again, and this time, my account was blocked, and my balance was not withdrawn. I want my money back because the platform scammed me. My account was normal until I won that amount; after that, it got blocked. This platform is fraudulent and does not pay players. There are numerous complaints similar to mine on "Reclame Aqui," highlighting that this platform is scamming players to avoid paying them.

Dear Wesley07,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
• Was your account verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi, what's up? I was betting on fishing games on the platform the day I won was in the game boom legend on the platform yes I checked my account everything was fine no I was playing with my own money which I deposited on the platform

Thank you very much for your reply, Wesley07. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hello I have already tried to contact the casino but their contact is voa chat with robots that say the same things they say that I did not comply with the rules of the platform but it is a lie because while it was a small win I withdrew normally but when it was a big win they came with this story of not complying with the rules it is not just me who is going through this problem on the site complain here several and several people including me made the same complaints ie the platform is a scam and scam several people are falling for this scam including I spoke to a girl who was live indicating the platform and she sent a message talking to her ADM that I had more than two accounts on the platform lie because you can only have 1 account per cpf ie their story never matches

Thank you very much, Wesley07, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Wesley07,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a TG6 Casino representative to join this conversation and participate in resolving this complaint.

Dear TG6 Casino,

Could you state why the player's account got blocked?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Wesley07,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao eGaming Authority (form found in the validator or https://www.curacao-egaming.com/public-and-players/#section-file-a-complaint) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (stefan.m@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru