The player from India had requested a withdrawal prior to submitting his complaint, but unfortunately, his winnings had not been received at that time. After the complaint was submitted, the Complaints Team had advised him that withdrawals might take a few days or even weeks to be fully processed, and had suggested that he wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that he had received his withdrawal the day after his complaint was filed. Following this confirmation, we had marked the complaint as 'resolved' in our system.
Tez888 Casino - Player’s withdrawal has been delayed.
Amount: 525,000 INR
Tez888 Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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2 months ago
I have placed an withdrawl for 525000 but the withdrawls placed before this are below 1 laks and its processed in 2 hrs this one they have not credited yet and saying 24hrs now its already 16hrs gone..it seems like they are trying to cheat i dont know what to do
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2 months ago
Dear sivalakshmanansl,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 month ago
Dear sivalakshmanansl,
Have you received your withdrawal from the casino yet?
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1 month ago
Dear sivalakshmanansl,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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