The player from India had deposited 2000 and 3000, but the amounts did not appear in his casino wallet. We advised the player to contact his payment provider for investigation, as the casino could not resolve this issue directly. The player was warned about the lengthy process and advised not to deposit more funds until the issue was resolved. Due to the player's lack of response, the complaint was rejected.
Tez888 Casino - Player's deposit has not been credited.
Amount: 5,000 INR
Tez888 Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Dear Arihantkumar,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
