Withdrawal of player's winnings has been delayed.

So I have been playing this site for some weeks and am not pro just a learner and like any gambling it's the luck of the draw.. So I won twice once for $86 and another $188 playing this bingo game.. I made a withdrawal for the $86 and was told it would take 24 hours to process.. Then out of the blue I get this email which I have added together with other images of the wins.. I was told that there was a glitch and my winnings have been taken away... Is this not the site just not playing fair with me I won these amounts playing the game as it should be played.. my email is winz100@icloud.com but your system doesn't seem to accept this

Dear Jassyjoo12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Jassyjoo12,

Have you received your withdrawal from the casino yet?

Hello again, I think you have the wrong end of the stick I won’t get my withdrawal because the site took it away and I uploaded photos of the response I had and photos of the withdrawal from my account… I was asking if a site can actually take away a withdrawal saying there was a clinch . I’d be grateful if you could read my complaint again .. Many thanks

Have you been able to review this complaint please?

No not receive my withdrawal or winnings

Thank you for your reply, Jassyjoo12. Before we proceed with this complaint, could you please post a website link to the casino here? I was not able to find it. Thank you.

It’s on the Apple Store

Unfortunately, we only solve complaints about online casinos that have official websites because we are not able to add casinos like this one to our database yet. I am afraid that at this point we are unable to proceed with further investigation and I am forced to close the complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any other casino in the future.