The player struggles to withdraw due ongoing verification. The complaint was closed as the player lost her casino balance.
The player struggles to withdraw.
Amount: €1,000
WinMaChance
Submitted: 29 Aug 2022 | Case closed : 27 Sep 2022
Case closed
Our verdict
Other
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Unfortunately, I did not read your assessment, then I would have known that it is not a good casino.
I can't verify myself! Again and again excuses with submitted documents. Since I had continued to play, there is now no more money on it. Now you don't have to pay out anything anymore, because you only get paid out from €100.
Automatic translation:
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2 years ago
Hello schreiter1910,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with WinMachance Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Also do I understand it correctly that your balance has been played away?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Dear schreiter1910,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 years ago
Translation
I'm just amazed that the casino has a bad reputation but suddenly I found it in the top 10!
That can not be right.
hp If something was verified and there were still unverified documents with it, then I had to start over with all the documents etc.! No chance for verification!
Automatic translation:
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2 years ago
Dear schreiter1910,
Can you please answer my previously asked question in order to continue resolving the case?
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2 years ago
Dear schreiter1910,
Unfortunately in such case there is nothing we can do anymore. Please be sure to read some reviews of a casino before you even register there. Also the verification may sometimes take up to 14 days so patience plays an important role due a withdrawal process. Be sure to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
