The player's unable to withdraw his winnings.

I won a bet and now I have 15.000€ in my balance. I tried to withdraw 10.000€ and now the site says I have to deposit 12% of the amount or 1200€ in order to „unlock" them processing my withdrawal.

they say they can’t take their commission from my balance and I have to deposit 1200€ to get my withdrawal. Their terms of service says that they can withhold a % of the withdrawal as a commission. But nowhere they say that I have to deposit 12% again in order to get my money out. I just want my money out there I don’t want to deposit another 1200€

Hello Prevailer,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you ever deposit anything into the casino? Did you play casino games or sports betting? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick thank you for your quick response!

my account is email verified but not kyc as they didn’t require it. I accumulated the wins only with real money - no bonus! I deposited a total of 260$ into the casino and I won with sports bets. I last spoke to support yesterday when I tried withdrawing and they told me about the commission I have to pay. That conversation is the one shown in the screenshots.

i really look forward to your response and I hope you can help me get my money out there.

Thank you for your help!

best regards

patrick

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. As the website does not even have a casino section, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick