The player's accusing the casino of fake games.

Hi,

I need your help and I don’t know where to turn the bank have said I can chargeback my deposits made to these unlicensed casinos if I can prove the games are fake.

I have what I believe is evidence of several fake games. I have sent some it appears they are not from the correct servers and these are accross all of these casinos there’s about 10 in total.I am happy to privately email all of the details to you along with the evidence and I would then be obliged if you could let me know if I am correct.

thank you

Adam

Hello adamkerrak,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Firstly I would like to ask you to specify a single casino here as 1 complaint can be published on 1 casino only. Also please allow me to ask you a few more question before we would move forward.

Could you please advise what did lead you to think that the casino have fake games? Did you suffer any loss due it or why did it start to bother you? Do you still have the money on your casino account or it is already lost there?

You can also check this site to compare the slots layout (can be different a little bit in desktop and mobile version) - https://slotcatalog.com/

Looking forward to your answer.

Regards,

Nick

Hi Nick

there are various casinos and slots catalog have verified this as they have checked logos are missing and the games come from the servers private casino rather than the software providers.

The monies have been lost and I suspected this when I never really win any monies.

also one of the casinos I have approached and presented the evidence have not denied fake games and have offered a refund which I will believe when I see.

At the moment I don’t know whether to approach the other casinos of request chargebacks from the bank and inform the authorities.

kind regards

Adam

Hello adamkerrak,

We would still however require a single casino to set the complaint on. If you experience it with other ones too, please submit a new complaint on them with the same issue. Can you also please forward all the evidences you have regarding this case to nikolas.b@casino.guru?

Dear adamkerrak,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear adamkerrak,

I've checked the screenshots which you provided. As it is basically impossible to tell whether you suffered loss due fake games or not, or how much exactly, we can just try to check those casinos for fake games and put a warning of them if we find out something illegal.

The complaint will be now closed for the above mentioned reason.