The player from Brazil was experiencing difficulties with accessing her registration number on the online casino platform where she had a balance of 141 reais. She had been unsuccessful in resolving the issue via the casino's support team. We, the Complaints Team, had attempted to investigate her case by asking her several clarifying questions. However, the player did not respond within the extended 7-day period, which left us unable to further investigate. Consequently, we had to reject the complaint due to the lack of communication from the player's side.
Player unable to access account and winnings.
Amount: 12,345 R$
77kclub
Submitted: 28 Dec 2023 | Case closed : 12 Jan 2024
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
4 months ago
Translation
They stole my money, I have 141 reais on the platform but they will not give me my registration number. I was deceived and whenever I try to contact support, nobody solves my problem.
Automatic translation:
Public
Public
4 months ago
Dear yesadebora310,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 77kclub.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long have you been a player on the website?
- Do I understand correctly the casino blocked your account?
- Have you ever deposited in the casino, please?
- Did you achieve your current balance with the help of bonuses?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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