The player from the United Kingdom reports that the casino has taken deposits over the past six weeks, despite their Gamstop registration. They seek to reclaim some of the money lost.
Player seeks to reclaim money lost while on Gamstop.
Amount: €5,000
Golden Panda Casino
Submitted: 18 Nov 2024
Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 49m 2s
Case summary
1 hour ago
Public
Public
9 hours ago
I have been on Gambstop since April 2024 and this company have taken my deposits in the last 6 weeks when I have relapsed, they have now caused me great financial stress and debt beyond my imagination, I need to try and reclaim some money back they have taken off me. They didn’t ask if I was on Gambstop or pick it up during my registration.
Public
Public
4 hours ago
Dear tommyivatt,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Panda Casino.
I checked the website and seemingly the casino operates without UKGC license. Gamstop registration is valid and mandatory only for casinos that operate under UKGC.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you informed the casino about your gambling problems, financial difficulties, or struggle to control your gambling?
- Is your casino account currently accessible to you?
- Have you requested a refund from the casino already? With what result?
Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
