test - Player's withdrawal is greatly delayed.

Withdrew 2000.00 on November 3 2023. Have contacted live chat several times and they always claim they are escalating my withdrawal since it's delayed. I met all wagering requirements and have been verified by them. They have not said any of that is an issue but just wanted to state that all requirements are met. They don't give a reason and just keep giving the run around.

Dear Whopper1967,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal.

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but six weeks is really a long time.

• Do I understand correctly that payment is still pending inside your account without being processed?
• Have you accumulated your winnings with or without an active bonus?
• Have you received any winnings from this casino in the past?
• I understand that you filed this complaint under Posh Casino, but our records indicate it as a VIP Room of Captain Jack Casino. Could you please verify this information?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

The withdraw has been removed from account. I have ask 3 times for an update and response was it somehow was overlooked and not sent to processor and it would be escalated. I have never withdrew anything from this casino. The only name I have ever know from this casino is POSH casino. It does say it is an invite only casino.

Hi Whopper1967,

Upon visiting the Posh Casino website, I don't find any option to create a new account. The only content visible on the website is the following screen (here):

• Could you please advise if you ever played in Captain Jack Casino?

Thank you.

I've never played at captain jacks. Posh is an invite casino.

Hi Whopper1967,

Did you get an invitation from someone, a casino, or another player?

Thank you.

It was an invitation code from posh casino to my email. I've been playing there several years but never attempted a withdrawal until now.

Hi Whopper1967,

I'm truly sorry but could you please provide any contacts available on the website of the casino since without an invitation I'm not able to access it on my own?

Thank you very much.

I don't have any contacts. I only go to live chat to ask why it is taking so long.

Hi Whopper1967,

I sincerely apologize, but due to the lack of information regarding the owner or service provider of Posh Casino, we regretfully have to reject your complaint, as we are unable to establish contact with the casino. In the past, there was an inclination to believe that Posh Casino might be a VIP room affiliated with an existing casino from our database. However, this assumption has proven untrue. Given that new players cannot register independently and can only enter through invitations, obtaining additional contacts for mediation is challenging.

I genuinely regret that we have to reject your complaint, and until further notice, we will not be publishing complaints about this specific casino. I appreciate your understanding, and I wish I could offer more assistance. Thank you.