The player from Italy has made the required deposits and has attempted to withdraw winnings but has not received any feedback or money. The casino has asked for additional identification proof and another deposit equal to 20% of the withdrawal amount. The player perceives this as unfair behavior. After our complaint team has engaged in further investigation, it has been found that the casino to which the player has submitted a complaint is a fake version of the MegaPari casino. In conclusion, the other "fake" Megapari casino is vulnerable to being operated by anyone, and the information on its webpage cannot be verified. Unfortunately, we have very limited options to help you recover your previous deposits, as the casino lacks a valid license, leaving us without a gaming authority to turn to. Although we wish we could provide more assistance, there is almost nothing we can do in this instance, and we had to reject the complaint. Our advice is to exercise caution in the future, meticulously review casino feedback, and engage only with reputable casinos holding a valid license.
test - Player's withdrawal is delayed due to additional document and deposit request.
Amount: €1,200
test
Safety Index:Struggling casinoOther
REJECTED
Case summary
Hello, I'm reaching out for help from you because after 10 days and 6 deposits, with 2 recent ones, I feel like I'm being taken for a ride.
After making the three required deposits to be able to withdraw, I made a withdrawal precisely on 01/17/2024. Despite waiting for 3 days, I have received no feedback and no money.
I contacted the help center via chat and they asked me to provide more proof of my identity by sending a photo of my credit card, a selfie with my identification document, and a deposit equal to 20% of the amount to be withdrawn. I've made 2 deposits following their instructions, and now they're telling me that I need to make one single deposit equal to 20% of the withdrawal. Can you kindly do something as their behavior doesn't seem fair to me? Thank you very much.
Dear lex1111,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you received any confirmation from the casino regarding the verification of your documents?
Have you accumulated your winnings with or without an active bonus?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Lastly, in the meantime, I strongly recommend that you avoid making additional deposits until this matter is resolved.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Hello, and thank you for your availability. I didn't benefit from any bonuses.
Thank you for your reply, lex1111. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.
Hi, so I have carried out all the requests to confirm my identity, inserted an identification document, payment card with the codes obscured as per their directives, made the required payments with the last 20% of my withdrawal request, I have received confirmation of everything since my account was blocked due to lack of requested data (the 20% payment which was then made) therefore operational account and yesterday 01/24 they replied that my withdrawal should arrive today . This morning they told me to wait for the withdrawal by this evening.
Thank you very much, lex1111, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Hello lex1111,
I'm Michal and I have taken over your complaint. After reviewing your case, I would like to confirm a few details. Have you successfully fulfilled all the requests from the casino team? Are you still awaiting your withdrawal, or has it been processed in the meantime?
Good morning Michael, so at the moment I have satisfied all their requests only that today they asked me for a further payment. I forward the message below.
Dear user! Unfortunately, when checking your account, many violations of the rules for using the site were revealed. When you deposit a fixed amount of 600 euros, we guarantee your account recovery. I, as a senior manager of the bookmaker: Mironov Vladimir Alexandrovich, will give your account VIP status as an apology and compensation. Within one day of making the payment, all withdrawal transactions will be transferred to you at the expense of our website. Further payments to your account will be made within 3 hours. As soon as you are ready to make payment, let us know. I remind you that you will no longer have to pay ANY CURRENCY CONVERSION FEES, these costs will be borne by the company. In case of refusal the account will be canceled within 3 working days. We are waiting for your decision. Kind regards, Mironov Vladimir Alexandrovich.
I ask for information on how to proceed since I have made all the requests except this last one.
Dear lex1111,
This request seems highly suspicious and not in line with standard practices observed in reputable, licensed casinos. While verification deposits for certain payment methods are common, the usual amount for such verification ranges from $/€10 to $/€30. Although I appreciate your efforts to cooperate for the purpose of withdrawing your winnings, it appears that you might be dealing with a potentially fraudulent or "fake" casino. I will reach out to the Mega Pari team to confirm this, but upon comparing the "official" casino webpage with the one you used to open your account, I noticed significant discrepancies. The https://megapari-eu.com/ link appears to be a questionable copy of the original https://megapari.com/. I would strongly advise you NOT to deposit any further money at the casino at the moment, as there is a very high chance you will not see any of your money again.
Dear Megapari Casino,
Can you please confirm if https://megapari-eu.com/ is any of your mirror links? Can you please confirm if the player has an "official" account at your casino?
I confirm it doesn't let me access the site with my credentials 😞
Is there any way to recover my deposited money?
Dear lex1111,
I have reached out to official Megapari casino support and they basically confirm that the https://megapari-eu.com/ has nothing to do with them.
I am truly sorry for the unfortunate situation you find yourself in. Unfortunately, the other "fake" Megapari casino is susceptible to being operated by anyone, and the information on its webpage cannot be verified. Regrettably, we have close to zero options to aid you in recovering your previous deposits, given that the casino lacks a valid license, leaving us without a gaming authority to approach. While I wish I could offer more assistance, my advice is to exercise caution in the future, thoroughly check casino reviews, and only engage with reputable casinos possessing a valid license. Please check our recommended casinos list for your location Best Online Casinos 2024 | Top 10+ Casino Sites Ranked (casinoguru-en.com). I'm sorry I cannot be of more help but as this complaint is related to a "fake" casino there is nothing further that we can do and we have to reject this complaint. Sorry, we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.
Best regards,
Michal
Casino Guru
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