Player’s withdrawal is delayed.

The site claims that withdrawals will be processed within 72 hours, but even after 72 hours, the withdrawal hasn't been processed, and I can no longer access the site.

Hello 0120a5789,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Can you please provide a direct link to the casino as I could not locate it? Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Now that the site is open, I am asking questions via chat.

I have just confirmed that a request has been made via chat here, so I will be pushing it internally from here.

(16:47:41) SHIZUKA OMACHI: What does that mean?

(16:48:24) Shojiro Kawamata: Mr. Omachi, the withdrawal from your company is certainly in the system, so I will inform our staff so that it can be processed as soon as possible.

(16:48:44) Shojiro Kawamata: I apologize for the incomplete explanation.

(16:50:03) SHIZUKA OMACHI: So by what date can you withdraw the money?

(16:50:17) SHIZUKA OMACHI: Even if it's late

(16:50:41) Shojiro Kawamata: I can't promise you the exact timing, but as far as I can see, the department in charge is currently processing it.

It just doesn't tell me stuff like this.

Also, I am not using bonuses, I am using real money.

This is the URL for Shinobibet Casino.

https://shinobibet.com/ja/home

Account Closed

Dear 0120a5789,

Thank you for sharing the link. May I ask if you have reached out to the casino’s email support regarding the closure of your account, and have you received any explanation from them? Could it be that the account was closed due to pending verification requirements?

I look forward to your response.

Kind regards,

Nick