The player from California had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. We informed the player that withdrawals could take several days to weeks due to KYC verification or high withdrawal volumes. The player was advised to be patient and wait at least 14 days before escalating the complaint. Additionally, we rejected this complaint as a duplicate and requested the player to follow up on the original complaint thread.
Player’s withdrawal has been delayed.
Amount: $130
Crown coins casino
Submitted: 02 Jun 2024 | Case closed : 03 Jun 2024
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
Public
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5 months ago
This casino was ok at first ,yes I did get to redeem before for $100. Now I’m trying to redeem but they keep approving it then failed it.I don’t know why this is happening .They have not gotten back to me about these issues .
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5 months ago
Dear Renneetishar,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
We have noticed that you have submitted two complaints about the same issue, therefore, I am forced to reject this one. Your other complaint will remain opened, so from now on, please reply only to that thread. I would like to kindly ask you to always submit only one complaint about each issue. Thank you very much for your understanding.
