HomeComplaintsPlayer’s withdrawal delayed due to PayPal issues.

Player’s withdrawal delayed due to PayPal issues.

Amount: $950

Yeamaster slots
Submitted: 27 Jun 2023 | Case closed : 19 Jul 2023
Case closed Our verdict

Other

REJECTED

Case summary

1 year ago

The player from Tennessee is having issues with withdrawing his winnings of $950 from YeaMaster slots due to miscommunication concerning his PayPal details. He has sent multiple emails to their customer service, which have yet to be responded to, leaving his money pending for three weeks. We were forced to close this complaint because it was about a casino that we cannot add to our database.

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1 year ago
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1 year ago

Dear Cdhill00,

Thank you very much for submitting your complaint. Unfortunately, I have not found the official website of this casino. Please post here link to the casino's website so that we can proceed with this complaint.

I will be waiting for your reply patiently.

Best regards,

Kristina

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1 year ago

Dear Cdhill00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago
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1 year ago

Thank you for your reply, Cdhill00. Do I understand correctly that this is an app? Does it have a regular online casino version? If yes, please post here a link to the casino's website.

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1 year ago

The only way i know to get to it is through the app. When you google yeamaster interactive slots it carries you to a page to download the app. However i was contacted through a email this morning. It said they paid me and i should receive the money in 3 to 7 days. The $950 still shows in the redeem history but it does not show as pending anymore. What gets me is the other 2 times they claimed to have tried to send it about an hour later i would get another email stating that it failed. If it happened that fast one would think i should already have the money especially with it going into paypal. Ill give it a few days and see what happens. Thank you

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1 year ago

Unfortunately, We are unable to address complaints regarding casinos without official websites, as we cannot add to our database casinos like this one. Therefore, I am forced to close this complaint without further investigation or assistance. Nonetheless, I hope that you will receive your withdrawal soon.


Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

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