Player’s withdrawal delayed due to customer service absence.

No customer service. I have been waiting for 3 weeks for the money I won to be redeemed, 600$. The only message I have received is that they are on vacation. Do not play this game!

Dear jrmarconet1911,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Luxe Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please post a screenshot of the transaction history, with a link to the casino's website visible?
• Have you made any deposits to the casino?
• Have you made any successful withdrawals in the past?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear jrmarconet1911,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.