The player from Japan used the First Deposit Sports Bonus, met the bonus conditions, and requested a withdrawal. Suddenly, he found himself unable to log in and his withdrawal is still pending.
M88.io Casino - Player's withdrawal delayed and account access blocked.
Amount: $3,400
M88.io Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
0d 14h 40m 41s
Case summary
6 days ago
Public
Public
1 week ago
Translation
I made an initial deposit and applied the First Deposit Sports Bonus, then met the bonus conditions and requested withdrawal. Suddenly, I am unable to login and my withdrawal has not been processed.
Automatic translation:
Public
Public
6 days ago
Hello hostlorand,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with M88.io Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you play sports betting only? When was the last time you spoke to the casino and what was it about? Did they specify the reason of blocking your account?
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
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