M88.io Casino - Player's withdrawal delayed and account access blocked.

I made an initial deposit and applied the First Deposit Sports Bonus, then met the bonus conditions and requested withdrawal. Suddenly, I am unable to login and my withdrawal has not been processed.

What happened to this afterwards?

Hello hostlorand,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with M88.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you play sports betting only? When was the last time you spoke to the casino and what was it about? Did they specify the reason of blocking your account?

Looking forward to your answer.

Regards,

Nick

Thank you for your reply.

The account was created on 3/17/2024.

I requested a withdrawal on 4/16/2024 and was unable to log in, and I still can't log in.

Yes, you can only play with Shorts Betting.

The last time we spoke was yesterday, and they are currently undergoing security checks.

The reason your account is currently locked is because they are conducting the above security checks.

I received the following message.

I was just betting normally so I have no recollection of it and am surprised.

I can't tell you which part it applies to...

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Dear hostlorand,

Thank you for always using M88.

We are pleased to inform you that we have completed our investigation into your account.

We apologize for the long wait.

After investigation, we have determined that you have violated our Terms of Use, Section 8.3.

The bonus of 66.71 TRX and winnings of 16,668.73 TRX were confiscated.

In addition, the deposited amount of 8,198.02 TRX has already been returned to your account.

8.3 We will only accept bets placed via the internet and/or devices which comply with these Terms and Conditions. All bets placed via other means (such as post, email or facsimile) will be void regardless of the outcome.

i. The Provider reserves the right to suspend your Account at any time if the Provider believes that you have violated these Terms and Conditions or any other applicable rules, or have engaged in cheating, hacking, abusive behaviour or undermining or manipulating the normal betting spirit. All winnings and monies, including any balances in your Account, will be deemed void and confiscated. You further acknowledge that the Provider is not required to give you prior notice in the event of such suspension.

ii. All irregular betting practices, including the use of artificial intelligence or internet bots, will be void without prior notice. The actual use of artificial intelligence by Customers will lead to the suspension of the Account.

If you have any other questions, please feel free to contact M88 Japanese Support.

Thank you.

M88.IO Japanese Customer Support: Rina Kimura

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Email: support@m88.io

Website: https://www.m88.io/ja/

Business hours: Open all year round/24-hour support

For now, do not touch the funds returned to your account.

I apologize for the inconvenience, but I would appreciate your help.

Thank you.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick