The player from India had been waiting for a withdrawal for less than two weeks. The player claimed that the casino had denied his withdrawal request. Upon reviewing the case, we found that the player had violated the casino's terms and conditions by activating multiple free bonuses consecutively without making any real money deposit. As a result, the casino's denial of the withdrawal was found to be in compliance with their terms. We had advised the player to always check the bonus T&Cs before activating any offer to avoid such issues in the future. The complaint was subsequently rejected as the casino was found to have done nothing wrong.
Player’s winnings haven’t been received yet.
Amount: 10 ₮
Sharkroulette.com
Submitted: 29 Jan 2024 | Case closed : 01 Feb 2024
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
10 months ago
