The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received at that point. The Complaints Team had advised her that it was common for withdrawals to take a few days or even weeks to be fully processed, possibly due to unfinished KYC verification or high volume of withdrawal requests. They had asked for her patience and cooperation with the casino. Later, the player confirmed that she had received her withdrawal. Consequently, the complaint had been marked as 'resolved' by the Complaints Team.
Player’s winnings haven’t been received yet.
Amount: 4,880 INR
Khelo24bet
Submitted: 17 Sep 2023 | Resolved : 09 Oct 2023
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
I have given withdrawal of Rs4880, but because of continously winning they are not giving my money and asking for KYC documents, even after submitting the same they are not giving my withdrawal
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1 year ago
Dear padmashribhegde,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear padmashribhegde,
Have you received your withdrawal from the casino yet?
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1 year ago
Dear padmashribhegde,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
