The player from Brazil won R$15,357.41 but was unable to withdraw their winnings from the casino. We asked the player several questions to clarify the situation and discovered that the casino only communicated through Telegram and required an additional deposit for withdrawal. Upon reviewing the casino's website, it was found to be an unregulated mobile platform without a license. Consequently, the complaint was closed due to the casino's lack of legitimacy and regulatory oversight.
Player’s winnings have been delayed.
Amount: 15 R$
760BET
Submitted: 20 Jun 2024 | Case closed : 15 Jul 2024
Case closed
Our verdict
Other
REJECTED
Case summary
4 months ago
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5 months ago
Translation
I made deposits on this platform and managed to win R$15,357.41 by playing, but they do not allow me to make withdrawals. I would like to receive the winnings that I earned from playing.
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5 months ago
Hello Ale1904,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 760BET Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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4 months ago
Dear Ale1904,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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4 months ago
Translation
Good morning!
Regarding the last contact with the 760-Bet platform, it was on June 8, 2024 via Telegram. I spoke to them about withdrawing the money I had won and they said there had been a problem with my Pix. I asked to send the pix again and they said that I needed to deposit R$170.00 to exchange the pix, after solving the problem they said that my withdrawal password was wrong and blocked me in the game and on Telegram. Anyway, I can't play anymore, I can't withdraw my winnings and I can't talk to the 760-Bet platform anymore. The money I earned was through deposits, I deposited a total of R$200.00 reais. My account is checked daily and nothing so far.
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4 months ago
Hello Ale1904,
Did you communicate with any casino support through e-mails or live chat? Was the account you had created by you?
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4 months ago
Translation
Hi, the only communication I had with the platform was through Telegram. I don't know their email address.
It's my account, my cell phone number is registered.
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4 months ago
Hello Ale1904,
But you did manually register the account or somebody else did it for you by providing your number?
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4 months ago
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Hello!
I myself manually registered and registered on the platform.
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4 months ago
Hello Ale1904,
Unfortunately, after further reviewing the casino website, we won't be adding it to our listing as it seems more like a mobile platform casino without any regulations, license or reviewable terms.
Based on that, we will be forced to close the complaint.
I'm really sorry that we could not help you out regarding this matter. I would definitely recommend to register only in legit casino with licenses to prevent such situations from occurring.
Best regards,
Nick
