Player’s winnings have been confiscated after a spin purchase.

Hi, I had an account at Casino Zeta, I asked the cashier if I was able to purchase free spins and they confirmed it. Then, I bought one for $6 ($600) and when I messaged them about it, they told me they couldn't pay me as the purchase of free spins was not an available option. Both the administrator and the cashier have since blocked me, which now means I have no way of getting into contact with them. It wasn't a lot of money, but it still should be returned.

Dear luulpda8,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casino Zeta.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked? How did you learn about your account being blocked? What games did you play to accumulate your current balance in the casino? (slots, live games, multiplayer) Did you achieve your current balance with an active bonus? 

Could you please specify the website of the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear luulpda8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello! Good morning, I played for approximately half an hour and my user was blocked at that very moment when I claimed my prize and they did not want to pay it, I realized that they blocked my account because I wanted to log in again and I couldn't, I tried to contact the cashier and the administrator and they had blocked from WhatsApp and Facebook, I got my prize on a slot machine called SUGAR RUSH and it was with an active bonus of $600, the website is https://www.casinozeta.com/

Thank you very much for your attention.

Do I understand correctly you deposited in the casino by paying a third-party cashier via bank transfer?

Dear luulpda8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, yes, that's how I said, I bought free spins, they didn't recognize my prize and I lost contact with the Admi and cashier

Dear luulpda8,

I regret to inform you that you have most likely fallen victim to a fraudulent scheme. Our investigation of Casino33 has led us to the conclusion that it is highly likely a scam casino.

In reputable and licensed casinos, players are expected to register their own accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information or send money to anyone claiming to deposit on your behalf in a casino.

To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino

Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.

I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.