The player from Hungary is facing issues withdrawing winnings from Verde Casino, stating that previous verification was successful and that all her details are correct. She believes delays arose only after winning, despite having no issues while losing money.
Player’s winnings are being delayed.
Amount: 1,000,000 Ft
VerdeCasino
Submitted: 18 Sep 2024
Case opened
Current status
Waiting for player to reply
6d 16h 1m 49s
Case summary
7 hours ago
Public
Public
2 days ago
Translation
bh, please investigate my account at the verda casino game, I am playing at the casino and they are not withdrawing the prize because we think you have the right to win it, but it is not true because I was playing from my own account. I was fine when I lost until then it was fine, but when I won, I would ask you to look into my hair, thank you very much. VK
Edited by a Casino Guru admin
Automatic translation:
Public
Public
7 hours ago
Dear tunde9499,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to better understand your situation.
Could you please send me the exact link to the casino you are struggling with?
Could you please specify when was the last time you logged into your casino account?
Do I understand correctly that the casino blocked your account because of some discrepancies in your personal details? Please explain the problem more specifically.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
tunde9499 has 6d 16h 1m 49s to reply
Veronika is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
