The player from India had won 8000 USD in the Adventure Beyond Wonderland live game show but faced issues as the casino, previously known as Crypto Spin, claimed he had used a bug in the slots to win, despite his winnings coming from a live game. He sought assistance in resolving this matter. After reviewing the case, it was concluded that the complaint could not be pursued further as the casino operated solely on a Telegram bot, which fell outside the jurisdiction of the Complaints Resolution Center. The player was advised to contact the casino's support team directly for assistance.
test - Player’s winnings are being confiscated.
Amount: $8,000
test
Safety Index:Fresh casinoSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
test is a new online casino, which makes it more difficult to evaluate it. Based on our current findings, it has a Safety Index of 7.3. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
The previous name of this casino was Crypto spin, and as crypto spin is not available on Casino Guru, I was unable to register my compliant.
I won 8000 usd in Adventure Beyond wonderland live game show on 12th November 2023, they said u used bug in slots game to win huge, but i won 8000 usd in live casino Game show and not in slots. Please help.
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2 months ago
Dear Ganesh16420,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please provide me with the exact link to the casino where you have been experiencing difficulties?
Could you also forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to veronika.l@casino.guru?
Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Veronika
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2 months ago
The player sent us the following email:
I am sorry, but after registering complaint I realised that the casino I am playing on is actually different.
Windice casino(previously "Crypto Spin" Works only on Telegram bot.
I don't know if u are aware of that casino, I think that casino is not in your list, if u think it is then I can share all the proofs of my winnings to u.
Link of casino : https://t.me/crypto_spin_bot?profile
Dear Ganesh16420,
after thoroughly reviewing your complaint, we regret to inform you that we are unable to continue with its resolution. Our Complaints Resolution Center exclusively handles issues related to online casinos with their own dedicated websites. Unfortunately, we do not handle complaints regarding casinos that operate solely on apps or other platforms.
For further assistance with your issue, we recommend contacting the support team of the app directly or visiting their official website for more information.
Due to the aforementioned reason, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
