The player from Germany is requesting a refund in the name of her underage child who has managed to deposit funds into casino account. After a closer examination, we ended up rejecting this complaint as unjustified.
Player’s underage child has managed to access the casino website.
Amount: €820
Zimbler AB
Submitted: 18 Aug 2021 | Case closed : 16 Sep 2021
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Dear Sandra,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please advise the name of the casino this complaint is related to? Ideally, please forward its exact URL/link.
Additionally, please specify under whose name was the account created and who has discovered the issue? Do you also have an account in this casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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3 years ago
Dear Sandra,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
Good day!
Yes exactly, our son managed to access my account,
and gambled away exactly this money ...
That's exactly how it was!
According to the lawyer, these types of transactions are void because the pocket money paragraph does not apply. Minor is legally incapable of doing so.
I have an appointment with the lawyer this week about it.
Sincerely
Sandra S ******
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Translation
Therefore I ask for a refund to the specified account.
I thank you very much in advance,
Sandra S.
Automatic translation:
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3 years ago
Thank you very much, Sandra, for getting back to us. Please understand that providing access to your casino account to a third party is strictly forbidden and the player is responsible for keeping their login information private. Please understand it would be very difficult to prove that it was someone else who has accessed your casino account and played all your funds.
Could you please advise the name of the casino this complaint is related to? Ideally, please forward its exact URL/link.
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3 years ago
Translation
Hello!
Played with Gammix Ltd., a total of 3100.00 euros WITHOUT my consent .....
also Easy ExOU 200.00,
Pradexx OU 500.00 (we have now got it back,
Zimbler FROM 820.00,
Rootz Ltd. 50.00
S2psofort5449499 Lucky7 50.00.
N1Interactive Ltd. 75.00,
llixum Limited 50.0,
St. Trusted third Party Acapture 100.00,
Red Rino Limited 100.00
TRUSTRLY GROUP FROM 4100.00
Safecharge Limited 500.00
Paysafe Paymentsolutions Limited 320.00
Thank you in advance for your help.
I have an appointment with the lawyer tomorrow morning.
Kind regards
Sandra S ******
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
So it's several casinos, do I understand correctly? As I mentioned earlier, if you have provided access to your casino accounts to a third party, I'm afraid we won't be able to help you.
Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.
