Player's struggling with a withdrawal from a casino.

Withdrawal amount 6000inr total amount my 8000inr 2000 extra balance debit my game account

Dear Noshad0786,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly casino removed 2000 INR from your balance after you requested a withdrawal?

Did you achieve your winnings with the help of a bonus?

Is this the website of the casino this complaint is about? https://casinodays.com/en

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

6000inr ka withdrawal 2000inr extra debit my game

Please return my money

I am sorry but you haven't replied to my questions.

Please understand we will need you to confirm or explain to us the circumstances of your situation, otherwise, we won't be able to help.

Did you achieve your winnings with the help of a bonus?

Is this the website of the casino this complaint is about? https://casinodays.com/en

Dear Noshad0786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.