The player from Georgia had reported not receiving his payout from a Casino, despite his account having been fully verified. He had claimed that the casino's customer support was unresponsive and had failed to provide any information regarding his withdrawal request. His withdrawal, which had been pending since December 12, was no longer showing up in his account. He had only received $20 out of the $200 he had requested to withdraw. However, due to the player's lack of response to our inquiries for additional information and evidence, we were unable to investigate the case further. As a result, the complaint was rejected.
Player’s payout has been delayed.
Amount: $200
Advanguard casino
Submitted: 14 Jan 2024 | Case closed : 05 Feb 2024
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Dear asawhite59,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
- Could you please confirm what the website of the casino is?
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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10 months ago
The casino is advanguard casino
My account has been verified
When I asked them in direct chat I'm told that they can't give me any info and will have someone from the financial department reach out ..but they haven't..I sent emails and get no response ...my withdrawal had been pending since Dec 12...but yesterday I checked and it is no longer showing up as pending...I did receive 20 dollars but my withdrawel was for 200 ...I have not heard anything from them
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10 months ago
I am sorry but I was unable to find such casino.
Could you please share a screenshot from your account showing your username and a link to the casino website?
Please send me the recent correspondence between you and the casino. You can share screenshots here, or alternatively send me the information to my email at tomas@casino.guru
